Formstack - Smartsheet Integration Issues

Ross Crawford
Ross Crawford ✭✭✭
edited 06/14/22 in Add Ons and Integrations


Unfortunately, I use a program called Formstack to integrate form responses to Smartsheet. For the past 3 weeks, we have been dealing with 3 failed tokens on all of our forms. This is caused countless hours of having to remap forms. We even changed wording of questions so they would automap. Now, I know this is a Formstack issue, but what could cause the Error 404: Not Found after I select the "Open Field Mapping" button? The sheet to map to has been selected. Formstack support will get back to us in two days.

Meanwhile, is there an agreement between Formstack and Smartsheet that is being cancelled? Do the programs not jive anymore?

I would also like to explore alternatives to Formstack. If any have any good options, please post below.

Thank you and Happy New Year community.