How do you bring a smartsheet account from guest under your employee user account?

Sue from Alaska

How do you bring a smartsheet account from guest under your employee user account? 

Genevieve P.

Hi @Sue from Alaska

Can you clarify what it is you're looking to do a little more?

For example, if you're a System Admin looking to invite another user into your Company's account/plan, you can do so through User Management: Admin Center: Add, Edit, and Delete Individual Users with User Management

However if you've opened up another Smartsheet account with a different email address and you're looking to merge it with your current account, there are a couple ways to achieve this.

• If you're on an Enterprise plan, you can ask your System Admin to add this account to your plan and then apply User Merge to these two accounts. (See: Admin Center: Combine accounts with User Merge)

Otherwise if you're on a different plan:

• First transfer over all owned items from one account to the other (see: Change Ownership of a Sheet, Report, or Dashboard)
• Then remove the email from the second account (by adding a different email to it) and add this email to your current account (see: Error "Address Can't Be Added": Unable to Add Additional Email Address to Account)

If I've misunderstood your question, let me know and I'd be happy to help further.

Cheers,

Genevieve