Unable to view dynamic view associated with non-primary email address

Lisa Kennedy

Hi, I have a user with 2 email addresses associated with the smartsheet account. They are unable to view a dynamic view based on current user where the contact info is for the non-primary email. Is this an error or is that just the underlying logic telling me the contact info doesn't agree? Any work arounds or should I just replace all non-primary email references with the primary reference (at least for dynamic view). Thank you!

Travis Vozka

In this scenario, your assumption is correct - the underlying logic is telling you the contact info doesn't match what the user is logged in as. You'd want to use email address that your users will be logging into Dynamic View with. Let me know if that helps!

Travis Vozka

In this scenario, your assumption is correct - the underlying logic is telling you the contact info doesn't match what the user is logged in as. You'd want to use email address that your users will be logging into Dynamic View with. Let me know if that helps!