Notifcation not working for Task ID

Martin Suchy

Hi,

one of our workflow stopped working /not for the first time/... Actually the aim is to push notification to ServcieNow email to get a ticket created. It worked fine for a pretty long time, but it's just stopped. No idea why it is not being accepted anymore as we talk about Task ID. Anything I need to change in the settings?

Thank you!

Genevieve P.

Hi @Martin Suchy

To re-subscribe an email to a workflow, try creating a duplicate copy of that workflow, which will have a new workflow ID. Then you'll be able to add in the Training email (see: Manage your workflows)

If no one manually selected the "unsubscribe" option from the email alert, it's possible that one of your spam filters may have automatically done this for you. I would suggest making sure that your IT department has added Smartsheet domains to your organization's allowlist (see this article for details).

Cheers,

Genevieve

Genevieve P.

Hi @Martin Suchy

To re-subscribe an email to a workflow, try creating a duplicate copy of that workflow, which will have a new workflow ID. Then you'll be able to add in the Training email (see: Manage your workflows)

If no one manually selected the "unsubscribe" option from the email alert, it's possible that one of your spam filters may have automatically done this for you. I would suggest making sure that your IT department has added Smartsheet domains to your organization's allowlist (see this article for details).

Cheers,

Genevieve

Martin Suchy

Hi @Genevieve P.

I've already created a new workflow and that one is working.

I was wondering why it could have stopped working so thank you for a hint! Will check that out.

Have a great day