Notifcation not working for Task ID
Hi,
one of our workflow stopped working /not for the first time/... Actually the aim is to push notification to ServcieNow email to get a ticket created. It worked fine for a pretty long time, but it's just stopped. No idea why it is not being accepted anymore as we talk about Task ID. Anything I need to change in the settings?
Thank you!
Best Answer
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To re-subscribe an email to a workflow, try creating a duplicate copy of that workflow, which will have a new workflow ID. Then you'll be able to add in the Training email (see: Manage your workflows)
If no one manually selected the "unsubscribe" option from the email alert, it's possible that one of your spam filters may have automatically done this for you. I would suggest making sure that your IT department has added Smartsheet domains to your organization's allowlist (see this article for details).
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Answers
-
To re-subscribe an email to a workflow, try creating a duplicate copy of that workflow, which will have a new workflow ID. Then you'll be able to add in the Training email (see: Manage your workflows)
If no one manually selected the "unsubscribe" option from the email alert, it's possible that one of your spam filters may have automatically done this for you. I would suggest making sure that your IT department has added Smartsheet domains to your organization's allowlist (see this article for details).
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
I've already created a new workflow and that one is working.
I was wondering why it could have stopped working so thank you for a hint! Will check that out.
Have a great day
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