Impossible to connect to Smartsheet

IT_DEPT_TRANSARC

Hello, lots of users from our team can't connect to Smartsheet.

We tried lots of things to resolve this issue and nothing is working for us :

• Change browser (tested with Chrome + Firefox + Edge)
• Change internet connection (We work from different sites and som people work from home or with a 4G connection and different operators) -> Some users can have the issue while working on the same site than users without issue.
• Empry browser Chache + Empty DNS Cache.

We still have an issue.

I thing there is a partial outage for Smartsheet, at least in France.

I want to know when the system xill be fully functionnal again.

regards

hollyconradsmith

Hi @IT_DEPT_TRANSARC,

Please make sure to submit your issue to support so they are aware!

https://help.smartsheet.com/contact/smartsheetapp

https://status.smartsheet.com/

Paul H

You can also check at https://status.smartsheet.com/ for any current issues

IT_DEPT_TRANSARC

Thanks for your answears,

In fact I couldn't find the suport link (ok I should have looked for it a little bit more).

I was surprised because I checked status.smartsheet.com several times and i didn't see any issue depite the issue we meet seems being from Smartsheet.

Thanks for your help and sorry for my bad english.

Hubert