Can't unhide even though I am licensed

ShinyMcG

Hi there. I'm working for a client who has shared a Smartsheet (they are the owner, they have created the sheet with their own license). I am attempting to work on the same sheet, and even though I have my own 'business' license, I am unable to unhide columns (seems like it's treating me as an unlicensed user). Am I really expected to have multiple licenses to work in different client domains??

Appreciate any guidance on what is happening here and any workarounds!

Thanks

Kelly Moore

Hey @ShinyMcG

What permission has the owner/admin shared with you on this sheet? Admins or owners can unhide columns.

https://help.smartsheet.com/articles/1155182-sharing-permission-levels

Andrée Starå

Hi @ShinyMcG

I hope you're well and safe!

It doesn't have anything to do with your license. It's the sharing permissions. Ask them to share you as Admin, and it should work.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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ShinyMcG

Thanks Kelly & Andrée - I’ll ask them to change permissions on Monday when they are back in. Fingers crossed!

Have a great weekend

Andrée Starå

@ShinyMcG

Excellent!

Happy to help!

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