Can't unhide even though I am licensed
Hi there. I'm working for a client who has shared a Smartsheet (they are the owner, they have created the sheet with their own license). I am attempting to work on the same sheet, and even though I have my own 'business' license, I am unable to unhide columns (seems like it's treating me as an unlicensed user). Am I really expected to have multiple licenses to work in different client domains??
Appreciate any guidance on what is happening here and any workarounds!
Thanks
Answers
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Hey @ShinyMcG
What permission has the owner/admin shared with you on this sheet? Admins or owners can unhide columns.
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Hi @ShinyMcG
I hope you're well and safe!
It doesn't have anything to do with your license. It's the sharing permissions. Ask them to share you as Admin, and it should work.
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks Kelly & Andrée - I’ll ask them to change permissions on Monday when they are back in. Fingers crossed!
Have a great weekend
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Excellent!
Happy to help!
✅Please support the Community by marking the post(s) that helped or answered your question or solved your problem with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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