Form text color defaulting to white?

Saurek

Hello! We just noticed on our creative request form that the text is defaulting to white and we're unable to change it to black using the formatting options. Any help would be greatly appreciated! Thank you!

Screen Shot 2022-02-24 at 3.19.25 PM.png

Genevieve P.

Hi @Saurek

Is it possible that there's an extension on your browser which may be adjusting the colours that you're seeing , such as "Dark Mode"? Please try testing in a different browser, or disabling extensions to see if this resolves the issue (see: Issue: Smartsheet Is Continuously Loading, Not Responding, or Not Displaying Certain Items)

You should be able to adjust formatting directly within the form:

If you can confirm that the text is set to Black but you're seeing it in White, and testing other browsers and disabling extensions hasn't helped, please contact the Support team with screen captures, the Form link, and an image of the Workspace Colour & Logo settings for where this form is located. Support will be able to troubleshoot with you in a private channel where you can share more information.

Thank you!

Genevieve