Why would email alerts not work?

Renee Hovland

I am having an issue with Email Alerts. The Alert shows that it is Active and runs at the designated time; it just isn't sending the email. In the example below I have updated the time to run to 11:00 AM but it was previously 10:00 AM and it ran based on the trigger, no email though. Important to note is the fact that there is no notification in Smartsheets that the trigger ran but when I look at the Workflow it shows that it did. I appreciate any help I can get on this.

Gia Thinh

Hi @Renee Hovland,

You should check unsubscribe status of your account to receice the alert from this worflow as below screen shots.

In case of unsubscrired from workflow, you need to re-subscribe.

Hope that helps.

Andrée Starå

Hi @Renee Hovland

I hope you're well and safe!

To add to Gia's excellent advice/answer.

Try making a copy of the Workflow and see if it starts to work. (sometimes it gets stuck)

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!