Shortcut Widget Issue

CoordinatorCYFS

smartsheet.png

When I add documents to the Shortcut widget through Google Drive, the Viewers that I share the dashboard with are unable to open the documents. They receive the error message: YOU DO NOT HAVE ACCESS TO THIS ITEM-PERMISSION SETTINGS ARE PREVENTING ACCESS TO IT OR IT MAY HAVE BEEN DELETED. REQUEST ACCESS FROM OWNER.

Are the permission settings to do with Google Drive or the SmartSheet Dashboard. I have access for the Google document set as ANYONE CAN VIEW and the SmartSheet is set for VIEWER. Why are they receiving this message?

Thank you! 

Gia Thinh

Hi CoordinatorCYFS,

Try this way. It did work.