We have been converting all our projects to Smartsheet and now have about 86 projects loaded. A big issue for us is, (I would like to know how many other people would want this) we have a column in our status reports that go to our VP's called "Status Comments". The VP's are used to seeing comments with bullet points, issues in red font, sub-headers in the comments in bold, etc. This is not possible in Smartsheet.
By the way, I am not advocating for every type field to be RTF. I would be fine if they added a new column field type called RTF Text. That way it could be added only where needed.
The issue is when the company requires fairly lengthy status comments not having RTF makes the text difficult to read quickly to find what you want. Plus, they had this in the previous method of reporting, so for them this looks like a step backwards.
I have put in enhancement requests but have heard nothing. If having RTF in comments is something you would like to see, then go out and put in an enhancement request for this.