bug?- level is changed automatically in Card View Mobile..

SJENG ADMIN

Hi,

first set level to level1 in card view mobile.. after add subtask.. level depth has changed from level1 to level2

Below images is my workflow sequence..

1.✔️after set level to level1(red number 1), press Add subtask(blue text A)

2.✔️after input subtask(blue text B), press SAVE

3.❌wrong result(result: A)/reason is that level1 is changed to level2 automatically (red number 2)

4.⭕️expected result (below result: A-1 & red number 2-1)

after upper wrong result(upper image Result:A & red number 2), I changed level2 to level1 manually, and below is result..

Why level is changed automatically? Is This bug?

help me.. thank you

Genevieve P.

Hi @SJENG ADMIN

I'm unable to replicate this on my iOS device so it sounds like what you're describing is an issue specific to an Android device and the Smartsheet Mobile App.

If you haven't already, please contact Smartsheet Support with the screen captures you have here, along with the Mobile App Version you're using and the type of Android device. They'll be able to troubleshoot with you in a private channel where you can share more information.

Thank you!

Genevieve

SJENG ADMIN

Thank you for your reply.

I sent the screen captures to contact Smartsheet Support ..

thank you..

Genevieve P.

Hi @SJENG ADMIN

I'm unable to replicate this on my iOS device so it sounds like what you're describing is an issue specific to an Android device and the Smartsheet Mobile App.

If you haven't already, please contact Smartsheet Support with the screen captures you have here, along with the Mobile App Version you're using and the type of Android device. They'll be able to troubleshoot with you in a private channel where you can share more information.

Thank you!

Genevieve

SJENG ADMIN

Thank you for your reply.

I sent the screen captures to contact Smartsheet Support ..

thank you..