Index Match Function Help

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Hi All

I am using the following formula to pull over a contact from another sheet if the request id number columns are the same. It appears to work for some entries but others it is showing #NO MATCH. Both the columns containing a contact are set as contact list columns types. Can anyone help?

=INDEX({Appendix B Approval Flow Range 2}, MATCH([Request ID]@row, {Appendix B Approval Flow Range 1}, 0))

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