Subject line in notification email

Is there a way to change the Subject line within an email notification? Currently we have a couple of teams that share the same workspace and when a new ticket is submitted, the email Subject line states the team has "a new content request", but not all of the teams work content requests, so the emails are getting overlooked. I would like to either be able to update the Subject line based on the sheet the request is for, or update the current Subject line to only say the team has "a new request".


Thank you,

Michelle

Answers

  • Jeff Reisman
    Jeff Reisman ✭✭✭✭✭
    edited 03/30/22

    @Michelle Tivis

    Can you share what your notification emails look like?

    Do you see this on your workflow configuration?

    Clicking there allows you to modify the subject line, the email body, and choose what is included in the email.

    This applies to Alerts, Update Requests, and Approval Requests.

    Regards,

    Jeff Reisman, IT Business Analyst & Project Coordinator, Mitsubishi Electric Trane US

    Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages

  • I am aware of the custom message as I have been able to update that, but it is the Subject line that I am wanted to change the name of to either correspond with the sheet that the request is coming from, or to update it to a generic message. Below is a screenshot of what we receive:


  • Jeff Reisman
    Jeff Reisman ✭✭✭✭✭
    edited 03/30/22

    @Michelle Tivis

    I am completely unfamiliar with a "new content request." I've never seen that before in Smartsheet, and I'm on an Enterprise-level plan. Is this part of a premium app? Because it's not a thing in regular Smartsheet.


    Is this an Update Request? Because the same subject line customization is there:


    Regards,

    Jeff Reisman, IT Business Analyst & Project Coordinator, Mitsubishi Electric Trane US

    Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages

  • You are a life saver! I didn't realize that was an editable field. Thank you Jeff, that worked!