Subject line in notification email

Michelle Tivis

Is there a way to change the Subject line within an email notification? Currently we have a couple of teams that share the same workspace and when a new ticket is submitted, the email Subject line states the team has "a new content request", but not all of the teams work content requests, so the emails are getting overlooked. I would like to either be able to update the Subject line based on the sheet the request is for, or update the current Subject line to only say the team has "a new request".

Thank you,

Michelle

Jeff Reisman

@Michelle Tivis

Can you share what your notification emails look like?

Do you see this on your workflow configuration?

Clicking there allows you to modify the subject line, the email body, and choose what is included in the email.

This applies to Alerts, Update Requests, and Approval Requests.

Michelle Tivis

I am aware of the custom message as I have been able to update that, but it is the Subject line that I am wanted to change the name of to either correspond with the sheet that the request is coming from, or to update it to a generic message. Below is a screenshot of what we receive:

Jeff Reisman

@Michelle Tivis

I am completely unfamiliar with a "new content request." I've never seen that before in Smartsheet, and I'm on an Enterprise-level plan. Is this part of a premium app? Because it's not a thing in regular Smartsheet.

Is this an Update Request? Because the same subject line customization is there:

Michelle Tivis

You are a life saver! I didn't realize that was an editable field. Thank you Jeff, that worked!

Laurie Machtan

I have followed the help in this thread, (very easy to do), however when I do this, the email goes out with the '( )' around each "unique ID". For example, I want the notification email to read: Alpharetta, GA 30022 12/1 10am

The parentheses are around each of the chosen fields;(city), (state/zip), (date), (time). It doesn't have the professional look I'd like (it's going to a customer). Is there any way for this to be corrected?

Humashankar

Perfect