Discussions and Attachments not populating in the mobile APPs..?

TJ-Webfoot

Hi there,

My team in the field uses the app across both iOS and Android devices. They access basic reports via free accounts generated and maintained by my Team Account. One of my users just let me know that he can see all of the "jobs" within his reports - but there are no discussion comments populating for any of them and many are not loading attachments.

I've confirmed on my end that all of his "jobs" contain comments as well as attachments via the browser. When I log in to my iPhone as him, I can replicate the exact issue (he is using Android).

Any ideas on why attachments or discussion comments wouldn't be loading?

TJ-Webfoot

Quick Update: All of my field (app) users are experiencing this issue.

Shaine Greenwood

Hello!

Our Development team is aware of this issue and they're working to get it fixed as soon as possible.

I don't have a specific timeframe for the fix, but from what I'm gathering, it should be out soon and you won't even need to update the app for the fix!

TJ-Webfoot

Hi Shaine - Any updates today? My users are still experiencing this. 

Shaine Greenwood

Hello,

I don't have an update as we don't have an expected time frame for when this fix will be visible in the application.

We're working to get this out as soon as possible.

Shaine Greenwood

Hello TJ—

Our Development team just informed me that a fix for this was released last night and the issue should be resolved today.

If you're still seeing this issue today, contact our Support team to troubleshoot further.