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Discussions and Attachments not populating in the mobile APPs..?

05/05/17 Edited 12/09/19

Hi there,

My team in the field uses the app across both iOS and Android devices. They access basic reports via free accounts generated and maintained by my Team Account. One of my users just let me know that he can see all of the "jobs" within his reports - but there are no discussion comments populating for any of them and many are not loading attachments.

I've confirmed on my end that all of his "jobs" contain comments as well as attachments via the browser. When I log in to my iPhone as him, I can replicate the exact issue (he is using Android).

Any ideas on why attachments or discussion comments wouldn't be loading?

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