Jira Hierarchy not working for Epics & Features

Anthea ✭✭
edited 06/14/22 in Add Ons and Integrations


I have a Jira connection set-up and have checked on the option to include the issue hierarchy. The connection is working and has populated my smartsheet. The hierarchy is working between stories, spikes & tasks & sub-tasks. But it is not working between features & stories, nor between epics & features.

Is this a smartsheet issue or could this be because of the way jira is configured? How does Smartsheet know that a feature is the parent of a story? What should I be looking for in Jira?


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