Jira Hierarchy not working for Epics & Features

Anthea

Hi

I have a Jira connection set-up and have checked on the option to include the issue hierarchy. The connection is working and has populated my smartsheet. The hierarchy is working between stories, spikes & tasks & sub-tasks. But it is not working between features & stories, nor between epics & features.

Is this a smartsheet issue or could this be because of the way jira is configured? How does Smartsheet know that a feature is the parent of a story? What should I be looking for in Jira?

Thanks

Genevieve P.

Hi @Anthea

The JIRA Connector does not currently support custom hierarchies above epic level that are created using Portfolio or Advanced Roadmaps Jira add ons (such as Initiative, Program and Feature Porfolio fields).

Please provide your feedback to the Product team through this form, here.

Thanks,

Genevieve

Genevieve P.

Hi @Anthea

The JIRA Connector does not currently support custom hierarchies above epic level that are created using Portfolio or Advanced Roadmaps Jira add ons (such as Initiative, Program and Feature Porfolio fields).

Please provide your feedback to the Product team through this form, here.

Thanks,

Genevieve