Checkbox workflow just stopped working...

SaraAshleySAL

All of a sudden, the below workflow is not working. I have tested and demoed this functionality many times and it has been working great—and then Tuesday morning it just wasn't working anymore.

In the automation tab, it is showing the workflows as having been just run (see below) but the checkbox not actually being checked or unchecked.

📊 BACKGROUND: The reason I created these workflows is because our Audience Category column is a multiselect* and you can't run a report on a multiselect. And the reports feed into our dashboard so we can view all the stakeholders in each category at a glance.

*Column has to remain a multiselect because stakeholders could be in more than one audience category.

🛠️ WHAT I HAVE TRIED/KNOW:

• The workflow IS enabled.
• I SAVE and REFRESH after changes. I understand the workflows are a little delayed sometimes.
• Other workflows that DO NOT have an action involving symbols (checkbox, star, flag) ARE WORKING still.
• A separate sheet with a different workflow that also involves an action with symbols (star) IS NOT WORKING EITHER.

😭 Why would they just stop working? Any tips or insight? Anyone else experienced this? Thanks in advance.

Davy Bui

Yes, I reported this checkbox issue to them last week. Since then, we have discovered issues with clearing dropdown boxes as well.

SaraAshleySAL

Thanks @Davy Bui for confirming that I wasn't totally losing my mind. 😵

And as of this morning it looks to be working again!!! Hope it is on your end too!

rclarklong

@SaraAshleySAL Did it just start working again randomly? I have a fairly simple workflow based on a check box column going from unchecked to checked and for the life of me cannot understand why it isn't running.....

SaraAshleySAL

@rclarklong yes, it just was magically working again one morning. 🤷‍♀️