Active email link in Form Submission and Form Description?

Karen C.

Hi,

I'm new working with Smartsheets and would appreciate any help!

1. After a form is submitted, I would like the Form Submission text to include an active email link to open a user's Outlook email (our default) with a new message. However, I can't find a way to create an active link in the form submission text. Any ideas would be great.
2. In the Form description that displays at left of the form, I would also like to include an active email link. It seems this is set up to work. I see a "mailto" field display when I highlight the email address and select the hyperlink icon. Next, I add the email address after the "mailto:" However when I open the form and click the email link, it triggers a browser window instead of triggering a new email message window.

I've been looking on the forum trying to find answers without any luck. Any assistance would be awesome!

Thanks!

Andrée Starå

Hi @Karen C.

I hope you're well and safe!

Unfortunately, as far as I know, it's not possible now, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment.

Here's a possible workaround or workarounds

• You could open up another webpage or similar after submission where you could include the mailto link.

I'm not sure it will work because each time I tried something similar to what you described, the browser blocked it.

Would that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Paul H

@Karen C.

I have used an URL shortened and it allowed me to put shortcuts on dashboards that trigger an email window. Maybe it will also work in your case

Karen C.

Thank you, @Andrée Starå - I will take time to suggest that.

Many thanks, @Paul H - I appreciate the heads-up on what worked for you. I would love to use it. I'm a little wary of the security of the shortener. I'll check into it.

Andrée Starå

@Karen C.

Happy to help!

To add to Paul's excellent suggestion. You could use a well-known link shortener instead, like Bitly or similar.

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Karen C.

Perfect, thanks for the recommendation!

Andrée Starå

@Karen C.

Excellent!

Happy to help!

PDunn

@Andrée Starå @Karen C. I agree it would be great to be able to include an email link within a form to direct people to an acct manager or for questions. I'll submit a platform improvement. I want external vendors to be able to contact an account manager for a form I can't provide a link to within the form due to security reasons.