Active email link in Form Submission and Form Description?

Hi,

I'm new working with Smartsheets and would appreciate any help!

  1. After a form is submitted, I would like the Form Submission text to include an active email link to open a user's Outlook email (our default) with a new message. However, I can't find a way to create an active link in the form submission text. Any ideas would be great.
  2. In the Form description that displays at left of the form, I would also like to include an active email link. It seems this is set up to work. I see a "mailto" field display when I highlight the email address and select the hyperlink icon. Next, I add the email address after the "mailto:" However when I open the form and click the email link, it triggers a browser window instead of triggering a new email message window.

I've been looking on the forum trying to find answers without any luck. Any assistance would be awesome!

Thanks!

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Karen C.

    I hope you're well and safe!

    Unfortunately, as far as I know, it's not possible now, but it's an excellent idea!

    Please submit an Enhancement Request when you have a moment.

    Here's a possible workaround or workarounds

    • You could open up another webpage or similar after submission where you could include the mailto link.

    I'm not sure it will work because each time I tried something similar to what you described, the browser blocked it.

    Would that work/help?

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Paul H
    Paul H ✭✭✭✭✭

    @Karen C.

    I have used an URL shortened and it allowed me to put shortcuts on dashboards that trigger an email window. Maybe it will also work in your case


  • Thank you, @Andrée Starå - I will take time to suggest that.

    Many thanks, @Paul H - I appreciate the heads-up on what worked for you. I would love to use it. I'm a little wary of the security of the shortener. I'll check into it.

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    @Karen C.

    Happy to help!

    To add to Paul's excellent suggestion. You could use a well-known link shortener instead, like Bitly or similar.

    Please support the Community by marking the post(s) that helped or answered your question or solved your problem with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Perfect, thanks for the recommendation!

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    @Karen C.

    Excellent!

    Happy to help!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.