Email Notification Format Issue

Tabitha79

We have a email notification setup and sometimes the emails come thru correct and then sometimes not. I have attached a screen shot of both. What would cause this and is there a resolution?

Email Issue.docx

Mike TV

You should use Snip Tool or something to show the emails within your post. Nobody should download your .docx file because it could be a virus.

Tabitha79

Format Issue:

Correct:

NasJ_SD

I have this issue as well. any ideas on how to fix this? Its a very basic automation. I just want to receive notification when a new lines are added to a Smartsheets Form.

Andrée Starå

Hi @NasJ_SD

I hope you're well and safe!

You could use the Placeholder feature.

More info: 

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Would that work/help?

I hope that helps!

Have a fantastic weekend & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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