As I try to generate a document for a particular row, I am getting this error message. Has anyone else experienced this issue? Any ideas and tricks as to why this is happening and how to fix it?
I hope you're well and safe!
Does it work for other rows?
If yes, and If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
I hope that helps!
Be safe and have a fantastic week!
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Yes, it works for other rows. I submitted a help request but am waiting to hear back; I was hoping to possibly get a response here if others have seen this same issue.
I am also having this issue. A document that has worked for me and my team suddenly stopped working last week, along with other documents that had also been working. When I try to generate and download the document, I get this error below. If I attempt to attach to the row, it just becomes a background process that won't complete.
My issue may be a little different because I am not able to generate any of our documents from any row. I have reached out to Smartsheet support and am waiting to hear back. They believe there is a document builder issue but an ETA wasn't given on the fix.
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