How to Alter the "Sheet - IT Ticket Metrics"

OliC

I want to alter this sheet, found in the IT ticket Template, to just show the metrics for a specific customer.

the original formula looks like this:

=COUNTIF({Created Date Range}, IFERROR(YEAR(@cell), 0) = YEAR(TODAY()) - 1)

and my attempt to specify to a single customer looks like this

=COUNTIFS({Created Date Range}, IFERROR(YEAR(@cell), 0) = YEAR(TODAY()) - 1[{Customer}:{Customer},"Name"])

It's returning Unparsable. Any thoughts would be appreciated. I'll also need to do this for the other cells in the sheet.

If there's another way of doing this I'm open to ideas.

Andrée Starå

@OliC

Excellent!

Happy to help!

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