How to Alter the "Sheet - IT Ticket Metrics"

OliC

I want to alter this sheet, found in the IT ticket Template, to just show the metrics for a specific customer.

the original formula looks like this:

=COUNTIF({Created Date Range}, IFERROR(YEAR(@cell), 0) = YEAR(TODAY()) - 1)

and my attempt to specify to a single customer looks like this

=COUNTIFS({Created Date Range}, IFERROR(YEAR(@cell), 0) = YEAR(TODAY()) - 1[{Customer}:{Customer},"Name"])

It's returning Unparsable. Any thoughts would be appreciated. I'll also need to do this for the other cells in the sheet.

If there's another way of doing this I'm open to ideas.

Andrée Starå

@OliC

Excellent!

Happy to help!

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Andrée Starå

Hi @OliC

I hope you're well and safe!

Try something like this.

=
COUNTIFS({Customer},"Name", 
{Created Date Range}, IFERROR(YEAR(@cell), 0) = YEAR(TODAY()) - 1)

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

OliC

Getting #INVALIDREF now... so that's progress...

Andrée Starå

@OliC

Have you created the Cross-Sheet reference for the Customer Range?

OliC

Thanks Andree

Think I've sorted it!

Andrée Starå

@OliC

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!