DocuSign "Signing Groups" no longer mappable in DocuSign Integration


Hello! Hope someone can help me with this. We have a DocuSign form that we have been using for the last 3 months that use a Signing Group Name functionality and now in the Assign Roles mapping, I am required to map it to a Smartsheet column instead of a DocuSign role. Has anyone encountered this issue?

Here is a screenshot of the Signing Group within DocuSign, but it's not available for selection anymore within Smartsheet.

It's not available on this mapping screen anymore. It forces me to select a column in Smartsheet.


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Rachele O

    I checked in with Support and they confirmed you're already working with them on this. I would suggest this is the best place to continue to troubleshoot as you'll be able to provide more details in a private channel.