Sys admin can't send user a password reset email

SmartsheetRookie
SmartsheetRookie ✭✭
in Smartsheet Basics

Sys admin here, for some reason it doesn't let me send a password reset email to a user. It says "Your organization does not support Password Authentication".

Any other way for the user to reset his password?

Also, will deleting the user and signing the user up again delete his sheets?

· Share on FacebookShare on Twitter

Answers

  • Meg Y
    Meg Y ✭✭✭✭✭✭

    Do you know which type of authentication your company uses? I was the SysAdmin at my previous company, we used SAML and turned off password authentication except for SysAdmins.

    The sheets won't be deleted, just go into a read only state.

    The link below will give you more information about the options when removing someone from an account. The sheets wo

    https://help.smartsheet.com/articles/2478851-remove-someone-from-an-account

    Meg Young
    mmyoungconsulting@gmail.com

    If this answer resolves your question, please help the Community by marking it as an accepted answer. I'd also be grateful for your response - "Insightful"or "Awesome" reactions are much appreciated. Thanks!

    · Share on FacebookShare on Twitter

Categories

Help shape the future of Smartsheet.
Share your ideas and feature requests.

 Watch video