Unable to save sheet

mrkjones1979 ✭✭
edited 02/19/24 in Smartsheet Basics


I am having an issue with one of my really important sheets (runs our IT Service Desk!), when I try and save any changes I get the following error:

Sorry, we're having trouble reaching Smartsheet right now. Please check for any known issues at status.smartsheet.com or contact us at www.smartsheet.com/gethelp for help.


formName: ajax

formAction: fa_gridSave

serverStatus: false

serverStatusText: CriticalException

errorCode: 6

No known issues reported and I've contacted Smartsheet but so far no response.

Does anyone have any ideas what might have caused this, or how I can contact Smartsheet support by phone?

Thanks in advance