Unable to save sheet

mrkjones1979

Hi,

I am having an issue with one of my really important sheets (runs our IT Service Desk!), when I try and save any changes I get the following error:

Sorry, we're having trouble reaching Smartsheet right now. Please check for any known issues at status.smartsheet.com or contact us at www.smartsheet.com/gethelp for help.

Details:

formName: ajax

formAction: fa_gridSave

serverStatus: false

serverStatusText: CriticalException

errorCode: 6

No known issues reported and I've contacted Smartsheet but so far no response.

Does anyone have any ideas what might have caused this, or how I can contact Smartsheet support by phone?

Thanks in advance

mrkjones1979

This appears to have resolved itself now - phew!

Andrée Starå

Hi @mrkjones1979

I hope you're well and safe!

Excellent! Glad to hear it's working again!

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

 ✅Please support the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

MDKeller

I'd love to know how long it took to resolve and if you did anything, as I'm having the exact same issue.

mrkjones1979

https://community.smartsheet.com/discussion/comment/415036#Comment_415036

Hi MDKeller,

It resolved pretty quickly, sorry I don't remember how quickly, and not I didn't have to do anything.

Good luck!

Kate Nadeau

Getting a similar error today. All the same except error code is -1.

User123494847393

I'm getting this error when trying to save 2 sheets, but all others are fine:

formName: ajax

formAction: fa_gridSave

serverStatus: false

serverStatusText: CriticalException

errorCode: 13

It's been hours and still happening.

Genevieve P.

Hi @User123494847393

Please contact Support with the following information so they can troubleshoot this for you:

1. Timestamp and actions you took when the error displayed
2. URLs of both sheets

Thanks,

Genevieve