Not receiving workflow notifications (email or within SS)


I have a user who receives the email and workflow notifications within Smartsheet when someone else updates the sheet, but does not receive them when she updates the sheet. I created a new test sheet and workflow and she received the email and notification. I then had her update the sheet (she was screen-sharing and I watched her make the update) and she never received the email or notification.

She was getting the notifications last week so this just started happening. Any thoughts?

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