What are other options to change the name of From when receiving a smartsheet email.

Good morning team, I have created a form for my company to have managers fill out. When they receive an automation from this form they see " John Doe" via Smartsheet <automation@app.smartsheet.com>. Is there a way to change the John Doe which is the name of the Smartsheet creator to show something else to not cause any confusion within the employees? Thanks in advance!


  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @joan.g

    I hope you're well and safe!

    • You could change the name of John Doe to System or something similar
    • You can create a so-called System Account and use it to get the Alerts to send with it

    Would any of those options work/help?

    I hope that helps!

    Be safe and have a fantastic weekend!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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