Smartsheet Upgrade, and information erasing

Hi team, I have a few questions, if anyone could answer that would be appreciated 😊

- info in columns randomly deletes when I use the keyboard arrows to navigate

- I receive a notice I have 28 days to upgrade Smartsheet or information will be deleted

Anyone experienced this before?

Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @IsabelA

    Is it possible you have an application on your computer (such as Caffeine) that clicks a key to keep your computer awake? This can make it look like the cell that you have selected is being "deleted" because the app is replacing the value with a space. (Paul talks about this in this other post).

    For your second point, it sounds like you may be on a Trial version of Smartsheet. This gives you 30 days to create items and try out Smartsheet functionalities.

    However after 30 days, anything that you own will become read-only. You can still be a free collaborator on other people's sheets and items, but unless you have a licence or your own plan then you won't be able to own sheets, does that make sense?

    Here's an article that may help answer some of your questions: Smartsheet Free Trial: Answers to Frequently Asked Questions

    Let me know if I can clarify anything further after reading through the article above.

    Cheers!

    Genevieve

Answers

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @IsabelA

    Is it possible you have an application on your computer (such as Caffeine) that clicks a key to keep your computer awake? This can make it look like the cell that you have selected is being "deleted" because the app is replacing the value with a space. (Paul talks about this in this other post).

    For your second point, it sounds like you may be on a Trial version of Smartsheet. This gives you 30 days to create items and try out Smartsheet functionalities.

    However after 30 days, anything that you own will become read-only. You can still be a free collaborator on other people's sheets and items, but unless you have a licence or your own plan then you won't be able to own sheets, does that make sense?

    Here's an article that may help answer some of your questions: Smartsheet Free Trial: Answers to Frequently Asked Questions

    Let me know if I can clarify anything further after reading through the article above.

    Cheers!

    Genevieve

  • IsabelA
    IsabelA ✭

    Thank you so much!

  • Genevieve P.
    Genevieve P. Employee Admin

    No problem! I'm glad I could help. 🙂