Emoji Showing on Grid - Not Showing in Print to PDF

Using emojis is a game changer for tracking data and keeping visual clutter to a minimum. However, we still need to keep physical copies regularly for the sake of archives.

The Issue: When printing the sheet to pdf, the emojis used do not appear.

I've created a sample that does not use any confidential or non-secure data.

Screenshot 1: Showing the emojis do indeed appear on the grid view

Screenshot 2: Showing the print to PDF settings

Screenshot 3: Showing the actual result

The one arrow does still appear albeit with different formatting, which I suspect is because Smartsheet is able to still "understand" it via text. However, the Bandage, Recycle, and Money Bag do not appear.

Any and all suggestions or help would be greatly appreciated!

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Genevieve P.

Hi @forrest_elf

I'm seeing the same result, and I believe this is expected when converting a sheet into a PDF to download or print.

What I would suggest doing in this instance is use a helper column (which can be hidden on your sheet) to return the text value of your Status column. Then you can select the formula column (and de-select your emoji column) to print the status as text.

E.g:

=IF(Status@row = "🩹", "Bandaid", IF(Status@row = "♻️", "Recycle"))... etc

Cheers,

Genevieve

forrest_elf

@Genevieve P. I appreciate the feedback. Is there any potential in the future for this bug to be addressed?

Genevieve P.

Hi @forrest_elf

Please submit your feature request to the Product team by creating an Idea Post in the Smartsheet Product Feedback and Ideas topic here in the Community. This will allow other users to vote on your enhancement idea!

Thanks,

Genevieve

forrest_elf

@Genevieve P. Will do- thanks again for the feedback.

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