Email Notification omits..

Hello, I want to send email notification to coworker's email when someone check the checkbox.

I made automation workflow like attached below.

When I check the checkbox and save the sheet, sometimes email notification works well but sometimes email notification doesn't work.

I test several times to see how it works in same condition but I found some omission.

Can anyone help me to solve this problem?

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Genevieve P.

Hi @MINKYU_BTY

There are 2 things I would look at, here.

1. For the rows that did not send, is it possible that at the time you checked the box, the Criteria was not met?

Screen Shot 2022-07-01 at 10.42.08 AM.png

2 . If you are the person checking the box and the person receiving the notification, look to make sure your notification preferences allow emails based on your own changes. See: Set notification preferences for your account

Screen Shot 2022-07-01 at 10.43.48 AM.png

If neither of this has helped, please also read through this Help Article: Issue: Email Not Received from Smartsheet

Cheers,

Genevieve

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