Email Notification omits..

MINKYU_BTY

Hello, I want to send email notification to coworker's email when someone check the checkbox.

I made automation workflow like attached below.

When I check the checkbox and save the sheet, sometimes email notification works well but sometimes email notification doesn't work.

I test several times to see how it works in same condition but I found some omission.

Can anyone help me to solve this problem?

Genevieve P.

Hi @MINKYU_BTY

There are 2 things I would look at, here.

1. For the rows that did not send, is it possible that at the time you checked the box, the Criteria was not met?

2 . If you are the person checking the box and the person receiving the notification, look to make sure your notification preferences allow emails based on your own changes. See: Set notification preferences for your account

If neither of this has helped, please also read through this Help Article: Issue: Email Not Received from Smartsheet

Cheers,

Genevieve