Automated Workflow Does Not Always Trigger

Hello All,

We have a form to intake production support requests, and these requests are logged in by Business Area and saved into the source sheet. For a selected business area, I have two workflows to assign primary and secondary analysts. Then, I have separate workflow to send update requests to these assigned individuals. I have attached the sample screenshots for your review.

Even though the requests are being logged successfully, update requests are not always sent to the analysts. What can I do differently to make sure that update requests are sent to the analysts regularly, and the workflow is triggered correctly? The preference is to alert them right away when a new request comes in. Thank you so much for your time and help in advance!


Hande Makam

Best Answer