Import Users: Skip Duplicate Entries

Kim Letizia

When I use the 'Import User' feature to add additional view/edit users in bulk, I find that many times my upload is rejected because there are users on the list that are already in Smartsheet. I must go back to the spreadsheet, remove the duplicate entry, and try again. This can happen repeatedly until the load finally completes successfully or I get frustrated and send it back to the requester asking them to clean it up.

I would like to have Smartsheet skip over the 'duplicate' entry and provide a list of the duplicates when the rest of the spreadsheet has been imported. This will eliminate the need to go back to the file or back to the requester. I can provide the data to them indicating these individuals already have access to Smartsheet.