Getting a "Please Try Again" Message when Opening A Request for Update Form

Brian McElligott

I have created an automation workflow that sends a message to a contact in a defined column, requesting information. When the person receiving the email / update request attempts to open the update form (in email), the following message is displayed:

Any idea as to why this would display?

Andrée Starå

Hi @Brian McElligott

I hope you're well and safe!

Strange! I've never experienced issues with Update Requests.

If you haven’t already, I recommend reaching out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!