I have a two-part question. Add a User and Attachments

Phil Toler

I have a Business Plan and when adding a user (a team member) the option to select "unlicensed" user is not listed. Will they still be able to collaborate without having to buy another license? I have field techs that I want to be able to add photos to a project. Can they add directly to the project sheet, or are they required to put them in Drop Box first & then migrate to the project sheet.

Andrée Starå

@Phil Toler

Excellent!

Happy to help!

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Deepak Choudhary

@Phil Toler As per my understanding for collaborating, license is not required. Users should be able to collaborate and update data to the smartsheet shared with them with edit access

Thanks!!!

Andrée Starå

Hi @Phil Toler

I hope you're well and safe!

Deepak is correct; your user wouldn't need a license in the Business plan for those tasks, and they can add the photos/attachments to the sheet directly.

The unlicensed issue is strange.

Can you share a screenshot of where you can't select unlicensed? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. 

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Phil Toler

I was able to find the "unlicensed user" in another field. I had been looking for it, based on a video I had seen.

Thanks for the help.

Andrée Starå

@Phil Toler

Excellent!

Happy to help!

✅Please support the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!