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Jeffrey C

Hi All -- when my colleague is trying to update his project plan with comments in the Comments column, his comments keep disappearing when he re-visits the project plan. He has Admin access. I can leave comments and mine will stay, and all of my 15 other project managers can. But he can't. It's bizarre. Help?

Andrée Starå

Hi @Jeffrey C

I hope you're well and safe!

Strange!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and if you haven't already, I recommend that you reach out to the Smartsheet Support Team and provide the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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