When I submit a form, the row is not generated in the smartsheet.

JonBeaumont

I have created a form that has worked in the past. But I have made a submission, and also toggled on the setting to send a copy to my work email so I know that it did submit properly, but it is not populating on the smartsheet.

I have checked the activity log and the row has not been added. I've also checked at the bottom of the sheet etc. and there is nothing.

I have also searched the unique Quote Number that I made for it, and it does not show up anywhere.

Any ideas on what is going on?

Andrée Starå

Hi @JonBeaumont

I hope you're well and safe!

Smartsheet is aware of the issue.

Forms Submission Errors

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Investigating

We are currently investigating an issue where forms appear to submit as expected; however, entries are not added to the sheet

Posted 6 minutes ago. Aug 25, 2022 - 03:22 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

LoriFR

This is the same issue I am having today, 5/6/2025! Has this been resolved????

Andrée Starå

https://community.smartsheet.com/discussion/comment/483065#Comment_483065

Hi,

I hope you're well and safe!

Have you looked at the bottom of the sheet? Also, have you checked the Activity Log to see if it's been added to the sheet?

Was that the issue?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!