Report Grouping Keeps Being Reset

Good day all, I have been have quite the issue with my reports that clients use and hope you can help.

Any grouping I apply to the reports seems to undo itself after some time. I'd go back to the reports and suddenly it would be a complete mess. The sort seems to hold though.

None of the clients have admin access so no one is manually removing the grouping.

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Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Jasper_

    Is it possible that the column being used for the Grouping configuration keeps being updated on the underlying sheet? (For example, the column name being changed would remove it from the Report and re-set your Grouping).

    If this isn't the case, it would be helpful to see screen captures of your report set-up, explaining how your grouping is applied and what columns are being used, but please block out sensitive data.

    Cheers,

    Genevieve