The Confirmation e-mail has the wrong title. How do I fix this?

Husker812

Hello,

The Confirmation e-mail has the wrong title. How do I fix this?

Note: I have tried creating a new form, but the problem persists when I select send me a copy of my response

Please see the highlighted screenshots below.

I appreciate any help you can provide.

Andrée Starå

@Husker812

Excellent!

You're more than welcome!

I tested your title in my form and got the same error.

I also tested an automated Workflow with an Alert that would trigger for each submission and that worked, so I think it's a bug in the Form feature.

You could set up a Workflow with an Alert instead in the sheet that would automatically send the submitter a copy.

I'd recommend testing that as a potential workaround.

Would that work/help?

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Andrée Starå

Hi @Husker812

I hope you're well and safe!

I'd recommend changing the & to and instead, and then If you haven't already, I recommend reaching out to the Smartsheet Support Team.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Husker812

Where in the application can I make the change to the title? I can't seem to find anywhere to make the change.

Thanks

Andrée Starå

@Husker812

Happy to help!

You'd change the Form Title inside the form. (see below)

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Husker812

Strangely, the title is correct, but the email sent by checking the Send me a copy of my responses is incorrect in the email.

Thanks

Husker812

Note: I did open a ticket with the Smartsheet Support Team.

Thanks

Husker812

Is there a way to edit the email that is sent? Unfortunately, I can't locate anywhere to change the phrasing.

Thanks

Andrée Starå

@Husker812

Excellent!

You're more than welcome!

I tested your title in my form and got the same error.

I also tested an automated Workflow with an Alert that would trigger for each submission and that worked, so I think it's a bug in the Form feature.

You could set up a Workflow with an Alert instead in the sheet that would automatically send the submitter a copy.

I'd recommend testing that as a potential workaround.

Would that work/help?

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!