Have a Support Portal instead of email so you are able to monitor and lookup status as well as view previous tickets. In addition, it would be helpful to be able to tag others to view and monitor within the portal
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Email support is HUGE. We always have email open in the background. In three clicks I can send a rich text ticket, with images and attachments directly to support@somecomapny.com is universal. These tickets can easily be filtered against exact email addresses (assigned licenses) or domains.
Web based forms however are a PITA. Having to log in, find the page if it isn't bookmarked, go through all the pulldowns- wasting 5 minutes on an email to report a bug, or request a feature, or moreso to request support for an issue new users may not be able to categorize in the pulldowns on the ticket!
The "browse" button was recently changed to go through a recent workspaces menu and requiring a second click on "browse all" before actually bringing up the browse menu sidebar. This change is unintuitive as there is a "recents" button right below the browse button and for anyone who regularly uses more than 6 workspaces…
I need to be able to backup all workspaces at once. Backing up each workspace one by one is tedious and a waste of time. I know someone is going to tell me "even system admins cannot backup workspaces they are not shared to, and can only backup workspaces they own or are shared with." So, let me do that. At least let me…
Smartsheet does not currently send automated error notifications to Pivot workflow owners when workflows fail, unlike the notification behavior for DataTables, Data Shuttle, and Meshes. Also, when column mappings break on a mesh, the mesh will continue to run with an error. We should expect the same functionality from a…
