Have a Support Portal instead of email so you are able to monitor and lookup status as well as view previous tickets. In addition, it would be helpful to be able to tag others to view and monitor within the portal
Email support is HUGE. We always have email open in the background. In three clicks I can send a rich text ticket, with images and attachments directly to [email protected] is universal. These tickets can easily be filtered against exact email addresses (assigned licenses) or domains.
Web based forms however are a PITA. Having to log in, find the page if it isn't bookmarked, go through all the pulldowns- wasting 5 minutes on an email to report a bug, or request a feature, or moreso to request support for an issue new users may not be able to categorize in the pulldowns on the ticket!
Hi Community, Welcome to the Product Feedback and Ideas space where you can help shape the future of Smartsheet! We really appreciate your feedback and will take all posts into consideration. Our product team will review top ideas and requests monthly and we'll share updates as soon as we get them. Remember: if you have a…
Excel has hierarchy visualizations (Create a sunburst chart in Office - Microsoft Support) including the sunburst and treemap options. These type of visuals are very effective at displaying organizational information. Recommending creating these for dashboards in SmartSheets with prioritization to sunburst over treemap.
It would be incredibly helpful if I could simply create a workflow to automatically send a generated document to that row's recipient without including the link to the source sheet or requesting an approval or signature.
Hello, I have found that when a column is a formula column, you can no longer manually update those cells--ever. Is there a reason these cells need to be "locked down"? When you add a formula, just to the cells manually, and not the entire column, you can always update it whenever you need to. I know I can "turn off" the…
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