Have a Support Portal instead of email so you are able to monitor and lookup status as well as view previous tickets. In addition, it would be helpful to be able to tag others to view and monitor within the portal
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Email support is HUGE. We always have email open in the background. In three clicks I can send a rich text ticket, with images and attachments directly to support@somecomapny.com is universal. These tickets can easily be filtered against exact email addresses (assigned licenses) or domains.
Web based forms however are a PITA. Having to log in, find the page if it isn't bookmarked, go through all the pulldowns- wasting 5 minutes on an email to report a bug, or request a feature, or moreso to request support for an issue new users may not be able to categorize in the pulldowns on the ticket!
Although we are extremely proficient when it comes to reducing load on our smartsheets (we use pivot, data mesh and data shuttle extensively), we still find ourselves hitting capacity limits (mostly because of the number of columns in conjunction with some pretty complex formulas). Breaking up data between sheets and…
It would be extremely beneficial to have the ability to manually assign colors to individual projects within the Timeline View. Currently, project colors are automatically determined by the Dashboard Theme, which limits flexibility and makes it challenging to visually differentiate projects in a meaningful way. Allowing…
Be able to print and/or export Workflow Automations in PDF and/or export to Visio. this would be used for document control and troubleshooting aid
