Have a Support Portal instead of email so you are able to monitor and lookup status as well as view previous tickets. In addition, it would be helpful to be able to tag others to view and monitor within the portal
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Email support is HUGE. We always have email open in the background. In three clicks I can send a rich text ticket, with images and attachments directly to support@somecomapny.com is universal. These tickets can easily be filtered against exact email addresses (assigned licenses) or domains.
Web based forms however are a PITA. Having to log in, find the page if it isn't bookmarked, go through all the pulldowns- wasting 5 minutes on an email to report a bug, or request a feature, or moreso to request support for an issue new users may not be able to categorize in the pulldowns on the ticket!
Our program has upwards of 50 active projects at a single time. To assist with team resourcing, we would like to view all our projects in a single Gantt chart where each project and all its phases are condensed into one row, and project phases are horizontally stacked on the same line (swimlane), rather than children in…
It would be extremely helpful if there was a way to have data pull into a form from another Smartsheet source based on selections made within the form. Example: On the form there is a dropdown to select a client property number. The property Name, Address, and any additional property information are then pulled into the…
There is currently a Hubspot integration readily available to connect data into Smartsheet.com We have received an increased need to be able to also connect Hubspot data into smartsheet.eu Is this on the roadmap? If not this would be a great enhancements for many customers.
