Hi. I've submitted a support request for this issue but it's now been returned, thanks but we're not available to help you (paraphrasing). So, I'm here to ask the community if anyone has seen this error and may be able to offer any suggestions. We had an individual plan and did manual backups each week. Upgraded to Pro (I'm admin) and now when a backup is requested, it errors and says only paid plans can backup (pics are attached). It then suggests to upgrade to the exact plan we currently have. Without the ability to backup our work, that's too much risk for the effort we've applied to Smartsheet and we'll have to move to Project or something else. Hopefully, someone in the community can offer some support since Smartsheet will not.
Thank you all in advance.