Why can't I download my backup file?

Josh G.

I'm trying to download my backup file from 10/23. However, when I click on the link, a box appears that states "Starting Download..." It then disappears, and I don't see a ZIP folder anywhere. Am I missing something?

EDIT: I tried downloading others. The only one that is in the process of downloading is 10/2.

Andrée Starå

Hi @Josh G.

I hope you're well and safe!

Strange!

If you haven’t already, I recommend reaching out to the Smartsheet Support Team.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Josh G.

@Andrée Starå already did. Very strange indeed!