Approval Workflow: Triggered even though condition is NOT met

crittcg
crittcg ✭✭
edited 02/15/24 in Smartsheet Basics

Workflows: Two different approval workflows currently, see below.

Event: When a project is moving from Discovery into Evaluation, an approval is sent requested. If it is Declined, BOTH of the declined branch notifications (the "request for update" in each screen shot below) are triggering, resulting in the PM receiving two emails. This is despite having a primary condition that Stage = Planning for the first one.

Thoughts?

I can, however, prevent this by adding yet another condition to each side of the approval branch, Stage=Planning (again...), but I want to understand why it's happening when in my view it shouldn't be. But I'm also new at this, so I am probably missing something.


Best Answer

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭
    Answer ✓

    The way you can read branches of an automation like this is as if they are their own separate automations.


    So that second portion reads as "When [Most Recent Approval] changes to "Approved"". It reads the same way in both automations. Even though they are branched out from the same automation workflow, they have their own separate triggers. The branching just helps with organization of your workflows.

Answers