I've been having some trouble with the @mention feature on my Smartsheet. In all the other smartsheets that I have used, when you type the @ a list of emails begins to populate, and for some reason my Smartsheet doesn't do this, which makes it really hard to mention someone whose email you don't know. My conversations pane looks different to most sheets I've seen as well.
The above image is the way my conversations appear. Below is how they look in other sheets I've used.
Does anyone know of a fix for this? It appears this way for anyone using my sheet.