How do I restore a backup? There doesn't appear to be a clear way to do this?

Rbait

We had something happen where an whole setup was deleted. How do I restore the back up?

I have looked all over and there does not seem to be a clear direction on how to do that. You would think it would be something readily available to find.

Andrée Starå

Hi @Rbait

I hope you're well and safe!

You'd have to recreate it with the Excel files and more included in the backup.

Have you checked so it's not in the Deleted Items so that you can restore them?

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Rbait

Where does it list the deleted items?

Andrée Starå

@Rbait

At the bottom in the browse section.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Rbait

Ok there is nothing showing there. We lost the data that was in the sheet not the sheet columns. Funny thing is there is nothing in the log that is showing that anyone deleted the data.

Andrée Starå

@Rbait

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.