Active Faces not working

Ian Koivu
Ian Koivu
edited 12/15/22 in Smartsheet Basics

Hello all,

I have a sheet that is shared with several individuals within our organization. I can confirm that there is 3 of us working at the exact same time within a sheet right now. None of our faces/initials are showing in the tool bar to indicate anyone else is active in that sheet. This is the same for all 3 of us.

I tried to go into my Account - personality settings - visibility to ensure that myself and the others are all viewable. Sure enough we are.

Any help would be greatly appreciated.