Unable to create a group on Smartsheet getting an error message.

keesuri25

Genevieve P.

Hi @keesuri25

If you're a System Admin for your plan, you can see a list of your members from the User Management tab! 🙂

See: Admin Center: Bulk Actions and More with User Management

Genevieve P.

Hi @keesuri25

You'll want to make sure that the contact associated with that email address is a member of your plan before you can add them to a Group in your plan. (Note that you do not need to give that person a license in order for them to be a member.)

Here's more information:

https://help.smartsheet.com/articles/2481891-admin-center-add-edit-and-delete-individual-users

Once that email is associated with a member of your plan, you can then add them to a group!

Cheers,

Genevieve

keesuri25

Thank you.

The above screenshot shows only one email address. But I was trying to add a list of email addresses. How can I tell who is a member of the plan and who is not ?

Genevieve P.

Hi @keesuri25

If you're a System Admin for your plan, you can see a list of your members from the User Management tab! 🙂

See: Admin Center: Bulk Actions and More with User Management

keesuri25

Got it. Thank you.