Approve / Decline Comment Option

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I have a created an approval request in a workflow and am unable to see how to add the option for the approver/decliner to enter a comment when approving/declining?


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  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭
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    In my test, I added the comment column to the request process, so when the user was sent the message to approve or decline, the comments field was available there... You can see on my sample setup I include the field in the request approval section. Then on the resulting email, there is a comment field so the commenter can add comments too.



  • Lisa Welch
    Lisa Welch ✭✭✭✭
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    Hi Mike, It worked perfectly. Thank you.

Answers

  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭
    Answer ✓
    Options

    In my test, I added the comment column to the request process, so when the user was sent the message to approve or decline, the comments field was available there... You can see on my sample setup I include the field in the request approval section. Then on the resulting email, there is a comment field so the commenter can add comments too.



  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭
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    You could also send an update request after it was approved so that once the approval was recorded the approver would be prompted to add a comment, but it makes more sense to add it to the approval step and to notify the approver in the email that they should add a comment regarding their approval.

  • Lisa Welch
    Lisa Welch ✭✭✭✭
    Answer ✓
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    Hi Mike, It worked perfectly. Thank you.

  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭
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    You're welcome! Glad i could help you out.

  • A.Eddy
    A.Eddy ✭✭
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    How do I make the comment box available for edits? I tried these steps but the box is not available to add or type anything into it: