Why is my Document Builder not working?

Susan C

I am attempting to generate a document from one of my sheets but the document builder is not allowing me to create a document. It is working in another sheet but not in my current worksheet.

I was able to create a new document mapping in a different worksheet so I am confused why my currently worksheet is not allowing me to use the Document Builder.

Andrée Starå

Hi @Susan C

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Tennisbelle

I am having an issue with document builder error.

Genevieve P.

Hi @Tennisbelle

Can you clarify the following:

• At what point does the error occur? (Is it immediately after you click "Create a document mapping" or at a different stage? What are the steps you took before the error popped up?)
• Are you using a Fillable PDF or using DocuSign?
• Have you tried using a different Browser or Incognito? (What is your current browser?)
• Have you tried creating a duplicate of your current file and upload the new one instead?

Tennisbelle

Found out I needed to clear my browser. Once I did that it worked.