Why is my Document Builder not working?
I am attempting to generate a document from one of my sheets but the document builder is not allowing me to create a document. It is working in another sheet but not in my current worksheet.
I was able to create a new document mapping in a different worksheet so I am confused why my currently worksheet is not allowing me to use the Document Builder.
Answers
-
Hi @Susan C
I hope you're well and safe!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
I am having an issue with document builder error.
-
Hi @Tennisbelle
Can you clarify the following:
- At what point does the error occur? (Is it immediately after you click "Create a document mapping" or at a different stage? What are the steps you took before the error popped up?)
- Are you using a Fillable PDF or using DocuSign?
- Have you tried using a different Browser or Incognito? (What is your current browser?)
- Have you tried creating a duplicate of your current file and upload the new one instead?
-
Found out I needed to clear my browser. Once I did that it worked.
