is the drag and drop feature not working?

Brandi Fuller · 06/25/20

Hello,

I often drag and drop PDFs and images from email or my computer into Smartsheet, but this function does not seem to be working as of late. I am using Outlook and Google Chrome if that matters. The only way I seem to be able to attach files to Smartsheet is to save them to my hard drive and upload them, which is a pain. Am I doing something wrong or is there a malfunction in that feature?

Genevieve P. · 07/01/20

Hi all,

(@Brandi Fuller / @Steve Bertram / @Nathon Beedie)

Thank you for bringing this to our attention! I have been in touch with our Support team and they have confirmed that this is a recently reported issue we are actively working on resolving. I don't have an ETA for the fix but know that our Engineering team is aware and investigating it.

For now, as you've found, if the file is saved locally on your computer (for example, having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully.

Thanks!

Genevieve

Sean Morgan · 07/14/20

Hello @mmoramarco113461 , @Danielle Dayhoff , @Nathon Beedie @Brandi Fuller, @Steve Bertram , @Nathon Beedie,

It appears a fix may be deployed today, or within a few days. Please see more on this here: https://status.smartsheet.com/

As a temporary solution, please can you save these .msg files to your Desktop or a Folder.

Apologies for the inconvenience!

Regards

Sean

Andrée Starå · 06/25/20

Hi Brandi,

Strange!

Try another browser and also the one you’re using in Incognito/Private Mode.

Did that work?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Steve Bertram · 06/29/20

Hi,

I appear to be having a similar problem - I can't drag and drop an e-mail from Outlook directly into smartsheet (running in Chrome). However, if I first drag and drop the mail to the desktop then I can drag and drop it to smartsheet.......

Regards

Steve

Brandi Fuller · 06/29/20

Thank you for that! That does help. It is odd that it doesn't work like it used to, though. Thanks again!

Andrée Starå · 06/29/20

@Brandi Fuller

@Steve Bertram

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Nathon Beedie · 06/30/20

I have multiple staff reporting that the drag and drop function is not working. Is this being looked at?

Genevieve P. · 07/01/20

Hi all,

(@Brandi Fuller / @Steve Bertram / @Nathon Beedie)

Thank you for bringing this to our attention! I have been in touch with our Support team and they have confirmed that this is a recently reported issue we are actively working on resolving. I don't have an ETA for the fix but know that our Engineering team is aware and investigating it.

For now, as you've found, if the file is saved locally on your computer (for example, having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully.

Thanks!

Genevieve

Danielle Dayhoff · 07/01/20

It is not working for me either and it is really key functionality. Hope this is addressed soon.

mmoramarco113461 · 07/13/20

Is there an ETA on a fix for this yet? Also, in case it has not been noted, I have tried both Chrome and Edge and am unable to drag files from either my desktop Outlook application or the webmail. Thank you.

Sean Morgan · 07/14/20

Hello @mmoramarco113461 , @Danielle Dayhoff , @Nathon Beedie @Brandi Fuller, @Steve Bertram , @Nathon Beedie,

It appears a fix may be deployed today, or within a few days. Please see more on this here: https://status.smartsheet.com/

As a temporary solution, please can you save these .msg files to your Desktop or a Folder.

Apologies for the inconvenience!

Regards

Sean

Tracy Gibbs · 08/06/20

Hello, is there any fix on this yet please? doesn't seem to work for us even when the file is saved to a local folder @Sean Morgan @Genevieve P

Genevieve P. · 08/06/20

Hi @Tracy Gibbs

The issue of dragging & dropping emails from Outlook into Smartsheet was resolved on July 23rd (please see the Status page, here: https://status.smartsheet.com/)

If you're having other errors or issues, you may want to reach out to Smartsheet Support about this, providing screen captures or even a screen recording if possible.

Thanks,

Genevieve

Nathon Beedie · 11/24/20

The ability to drag and drop directly into a sheet in Smartsheet works now, but I am unable to drag an email into a Smartsheet form, unless I purchase an add-in for Outlook. Is there a free add-in that will accomplish this?

Sandy Moore · 12/02/20

Can I drag and drop a file from SmartSheet to file explorer? It would definitely shorten my work time. Right now I can only open the file in SmartSheet and save it to file explorer. When you are working on a big document that contains at least 30 reports, opening and saving from SmartSheet is very tedious.

Thanks!

Nathon Beedie · 03/19/21

Has there been any movement on the ability to drag and drop full emails directly into a form?

DanPihlaja · 10/19/22

https://community.smartsheet.com/discussion/comment/255302#Comment_255302

So you are actively working in this eh? More than 2 years later and this STILL doesn't work.

I am using latest firefox and Outlook 2016 on Windows 10

is the drag and drop feature not working?

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