Emailing a row from sheets does not show who is cc'd for recipient

Hi All,

Something has changed recently in this process, it used to be that if I sent a row to Andy, Bob & Dan - everyone would be cc'd on the email received & when anyone responds, everyone gets a copy - and a group conversation occurs.

Now, when we send a row to Andy, Bob & Dan, the recipient does not see that anyone else has been sent this, and when they reply, it only goes back to the sender - not everyone. Which is causing problems.

Is there a setting I can change to have this go back the way is was?

Thanks

Chris

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Accepted answers

Andrée Starå

Hi @Hendo44

Smartsheet recently changed how this works for security reasons, so it's not possible to change.

Please submit an Enhancement Request when you have a moment

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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All comments

Andrée Starå

Hi @Hendo44

Smartsheet recently changed how this works for security reasons, so it's not possible to change.

Please submit an Enhancement Request when you have a moment

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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