Frequently Disconnected/Logged Out

SoS | Dan Palenchar

SoS | Dan Palenchar ✭✭✭✭✭✭

07/24/20 in Smartsheet Basics

Hi everyone,

I've taken this up with support but in the meantime (several days and counting).

About a week ago or so I noticed that as I go about my day to day work, pretty much exclusively in Smartsheet and very active use, I get spontaneously logged out without warning and get error messages along the lines of "Your Smartsheet session is no longer active..."

I run the latest version of Chrome, as recommended. No idea why this happened all of the sudden and what is causing it. Anybody have similar issues? Possible resolutions?

Thanks,

Dan

School of Sheets (Smartsheet Partner)

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Account and User Management

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Answers

Sean Morgan Employee

07/28/20

Hello @SoS | Dan Palenchar ,
It appears you may have received a response from Support with troubleshooting steps to follow.
In addition to the ones provided, I would also attempt to access Smartsheet from an alternative Network E.G 4G/LTE
Let me know how you get on!
Regards
Sean

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Sarah Fenton ✭

11/25/20

Hi,
we are having the same problem with a certain sheet, how do we fix this?
Thanks,
Sarah

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Paul H ✭✭✭✭✭✭

11/04/21

I am also randomly having this problem. Drive me crazy this morning

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Genevieve P. Employee

11/04/21

Hi @Paul H
https://community.smartsheet.com/discussion/comment/309996#Comment_309996

Our team is currently investigating this issue; you can subscribe to updates from our Status page, here: https://status.smartsheet.com/
Cheers,
Genevieve

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