Community Comment Posting Error on Idea Posts

Jake Gustafson · 06/16/22

Hello, I was trying to post a Comment on a Community post about a software enhancement, but received the following error message in the lower left corner of my screen.

Genevieve P. · 06/16/22

Hi @Jake Gustafson

Thank you for bringing this to our attention! Can you check to see if the post went through, even though you received an error? It would also be helpful to know exactly which post it was - I'll try to replicate your error so I can troubleshoot and pass along the correct information.

Thanks,

Genevieve

Jake Gustafson · 06/16/22

Looks like my comment got added three separate times because it didn't look to me like it was getting added. I edited the 2nd and 3rd comments so the same thing wasn't posted three times.

Jake Gustafson · 06/16/22

https://community.smartsheet.com/discussion/comment/333131#Comment_333131

Same thing happened when responding to this post. It doesn't load the new comment into the thread, it just says in the 'Leave a Comment' text box and I don't see it until I refresh the page.

Delete Rows — Smartsheet Community - this is where I originally saw the issue.

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Community Comment Posting Error on Idea Posts

Available Now! · Last Updated 09/02/22

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